Our Reviews

THE POSITIVES AND NEGATIVE OF CENTRELINE FIRES
POSITIVES
We bought our fire after much researching other companies, from us walking through their door
The team were amazing explaining all about the different fires and the way they all worked.
We were not rushed and certainly not pressured into buying in fact I’m embarrassed to say we went 4 times just to make sure we were choosing the right fire .
We decided to have the company todo the complete job from buying the fire, having a media wall built and all the plastering. They arrived and were so professional with their work the plastering was perfect, and cleaned up everything and also took the rubbish away . What a great bunch guys .
NEGATIVE
Absolutely nothing !!!! And trust me I am fussy couldn’t recommend them high enough
Thankyou centreline fires x

We got a log burner from centreline, made up with the log burner and the installation. Excellent service

Just had my log burning stove fitted.
Guys were great, respectful, polite and once they completed the job cleaned up.
I did not expect them to finish the installation so quickly.
I would certainly recommend Centerline fires.

Purchase and installation of new marble fireplace and British Fire with Real Logs. Excellent service from start to finish. Would highly recommend this company.

Absolutely brilliant service from start to finish. The show room is lovely, Graham and all the staff were really helpful but not at all pushy. The team who fitted the fire and media wall over 2 days were very professional and made sure everything was tidy and in working order before they left on the first day. They returned the next day to finish off and again they left everything tidy and made sure I was happy before they left. Couldn’t have asked for a better service – would highly recommend this company. Many thanks to the team

Getting our fire fitted as a heat wave starts was not what we planned. Great service from salesmen to the lads fitting the fire they explained everything as they fitted the fire and very helpful, fire looks cool only downside is I now have to decorate. I Would definitely recommend these if you are thinking of getting a new fire.

Very impressed from start to finish with the service received. Everyone delivered on time, great communication and speed of service. Very skilled workmen from installation, plasterer and electrician. Highly recommend.

Excellent and painless service from start to finish, advised well in the store, kept up to date all the way through, the team that fitted our fire were fantastic, and nothing was too much trouble at all.
I would highly recommend this family-run business.

Fabulous!!! The word we would use to describe Centreline from start to finish!! Graham was so professional, knowledgeable and helpful when we entered the showroom and throughout the whole process. Kevin and Caroline also were, they went out of their way to ensure we were aware of the technical details, the right product for our needs and the timescale. Our old gas fire, fire surround and hearth had to be removed and we needed to keep our wooden flooring which had been laid up to and around the hearth. Keith, our fitter, so professional and hard working, (ably assisted by Mikey) did an absolutely AMAZING job, there was no damage whatsoever to the remaining wooden flooring as well as doing all the hard work necessary for the new electric log fire to be installed on the wall, along with floating shelves – all in one day – thank you and for your care, attention to detail and professionalism Keith, It looks wonderful!! We can’t praise Centreline highly enough, absolutely first class in every way.

I have just had a media wall completed. The service right through fitting plastering and electrics was fantastic. The contractors were professional and did an excellent job. We are thrilled I cant recommend Centreline highly enough. Great service great team thank you.

Excellent service.. lads doing installation did great job, minimum fuss.. highly recommend !!

I visited Centreline Fires a few weeks ago with a vague idea of what I wanted. Within 10 minutes I had a clear idea of what my options were and the packages available made my decision really easy. I ordered that day and the fire was fitted yesterday. The staff have been incredibly helpful from start to finish and explained everything in detail. I never felt patronised but not out of my depth either. I wasn’t home when the fire was fitted so Keith even came back in the evening to show my how it worked. Could not fault these people – highly recommended. Thank you so much for transforming my room.

Very pleased with the excellent customer service from CenterLine Fires. The whole experience from beginning to end was very professional. I would highly recommend the company. On a final note the fire has fulFilled all my expectations.

Needed a new Electric fire for my Mum. Her old gas one was faulty and becoming unsafe. Found a nice Electric one in Centreline – Graham was really helpful in checking that it would fit etc. He called me within a few hours of the order to say he had one in stock and that it could be fitted the next day. The fitters were excellent – efficient, clean and friendly. Mum is delighted with her new fire and that it was all sorted so quickly. Thanks Centreline!

I can’t rate this company high enough. The service is second to none. From popping into the showroom the service has been fantastic, nothing is too much trouble very knowledgeable and extremely quick from ordering to fitting. We have a 1936 house and nothing ever goes right when we get anything done. But the professionalism of the 2 fitters when they came across a hitch was refreshing to say the least. Once the hitch was sorted they carried out the installation of the log burner. Tidied up as they went along and took everything away with them at the end. Fabulous plaster work finish too. I couldn’t thank them enough. So very happy with the look and the burner is amazing – no more chilly days with worrying over heating bills. Thank you all at centreline.

Very professional service for both the sales and fitting. Proper care was taken by the fitters during and after fitting and left the area very clean and well plastered, ready for decorating. Would definitely recommend this company. A seamless service.

After several visits and changes of mind on our part Centreline couldn’t have been more helpful or patient. Finally got the electric fire installed to replace an old gas one. Fitters did a brilliant job, would recommend them to anyone. From start to finish Centreline have been excellent. Thank you

Very pleased with the work carried out today by the fitters. They installed our electric fire in double quick time and left the room neat and tidy.I would recommend Centreline every time!

considering a log burner installing, I would not be able to recommend this company enough . very clean installation also built new fire place all in the same day. lots of designs’ to choose. Graham was very good in helping us choosing design.
I would 100% recommend this company to install any type of fire

Spot on – friendly and helpful. The job was done in great time, my multifuel stove adds a warm focal point. Mike and James were a good team, they gave me lots of good advice and worked well and efficiently. Would happily use them again. Thank you Centreline job well done, and another happy customer.

Had living flame fire, grate & chimney breast removed & replaced with balanced flu, & new grate. Snag. the wall needed plastering, roof needed repairing, (Bungalow) and it was a bigger job than anticipated.
Outstanding customer service from Graham in the showroom, great communication later, and the lads, Andy, Adam and Lewis did a fantastic job on installation. Well mannered, efficient and spotless workers. Highly impressed and would happily and confidently recommend Centreline Fires to anyone. Well done lads. I’m very happy.

I cannot praise this Company enough. They are a team of professionals who really care about the service they give you. They did a wonderful job on my log effect gas fire. The after care is excellent too. Can’t thank them enough.

I cannot recommend this Company highly enough. Absolute Gentlemen and Professionals. They did a great job installing my log effect gas fire 16 months ago and I have had no problems with this until today. Their Fitter Andy came around and changed the battery for me and would not take a payment. Fantastic service that is rare in this day and age. Can’t thank them enough.

Had a log burner stove fitted yesterday the young men that fitted it were really nice and have done a brilliant job and tidied up all the mess that comes with a big job. I would highly recommend them.

Thank you for your 1st class service from beginning to end . Our new fire is perfect . Thanks

Great company to work with. Ordering from folks is really simple, we knew what we wanted and they had the exact fireplace and surround available. Fitters came to site and removed the original fireplace, and replaced it with no issues whatsoever, at least on our part. Took away the original fireplace and cleaned up. Would certainly, if we needed another fireplace, have no problem talking with CentreLine Fires again.
Absolutely 5 stars

Great service from the team, assisting us with our current arrangements (hearth etc) to try and keep them, and install a wood burner, within regs etc, wonderful friendly service , and excellent product at the end, we’re thrilled with our stove, it’s so efficient, thank you all!

I had my media wall and fire fitted last week , and I can honestly say from start to finish I received a excellent service , very knowledgeable about the different fires what was on offer , I cannot thank these guys enough my media wall looks absolutely fantastic the fire is amazing looks so cosy , I would recommend this company arrived wen they say the word cleaned up after so pleased , thank you all at centreline

We set the team a little challenge , can you fit a media wall in a conservatory???. Welll they did and what and excellent job they have done. The fitting team are brilliant and have done an amazing job , i would recommend centreline to anyone as their work is of the highest quality.

John

Recently had a log burner installed,
Very pleased , the two lads who installed it were very professional , from start to finish gave a first rate service , really happy with it , would 100% recommend this company to install any type of fire

Very good range of fires and surrounds. Great staff, knowledgeable and helped us make our choice. The fire was fitted expertly. The fitters were very professional and carried out a good clean job. Really deserve the five star rating, thank you Centreline, truly pleased with the fire

Multi fuel burner installed yesterday. Great guys who worked hard and very polite. Cleaned up and took all rubbish away. Great service and would highly recommend this company.

Delighted with the service we received from Centreline Fires.
The fitters arrived punctually, were very professional, methodical and thorough and if it wasn’t for the new stove, you would never know they had ever been here.
We wouldn’t hesitate to recommend this company.

Having a log burner in our lounge makes a lovely feature especially on those dark winter nights. The showroom colleagues were very helpful in helping us find the right fire for us. The installation team were second to none, polite, grafters, cleaning as they installed to ensure a first class installation. Look no further than this company, great job done by really nice people.

Excellent service from start to finish, friendly and very helpful.

Covid caused some delays but no fault of centreline fires , it was worth the wait ,we now have a beautiful functional fire many thanks to Kevin, Graham and their team, a particular mention to Andy the gas fitter who installed our fire,
I would recommend Centreline Fires 100% for a clean professional job.

To all who are considering a log burner installing, I would not be able to recommend this company more.

They kept to their promises punctual with and was consulted in every stage before the installation.

Whilst in my house the installers were polite and grafters and you can tell they are experts in their field.

And the final picture was just as I hoped and the aftercare has been outstanding. It was like they had found the original fireplace and it looks like it has always been there.

Well worth the price and it comes through with the experience.

Second time ive used this company fantastic service definitely recommend

We have had three gas fires from Centreline over the past few years and the service has always been excellent. Graham was able to bring all of our details up on the system and as we knew exactly what we wanted, it was ordered within ten minuets and as the gas fitter was available later that afternoon the fire was fitted the same day. Fantastic service and a neat clean job.

We would highly recommend Centreline Fires. There are plenty of fires to look at in the smart showroom and Kev was very helpful and informative in helping us decide which one to go for. We chose Centreline out of three companies that we had visited. The fitters, Andy and Lewis, were very friendly and professional and they fitted the fire very efficiently, clearing up well before they left. Overall, we are very satisfied with both the fire and the service.

Fantastic service from these guys. They couldn’t help me enough. Very happy customer 🙂

Great service. All the lads worked really hard. Very helpful and friendly. Beautiful work. Very clean and took away their rubbish. Highly recommend.

Excellent customer service and installation.

I have been trying to buy a new gas fire for some time and so feel I am equipped to comment on great service because I have definitely experienced very poor service. This service was from well known local firms including one from whom I had bought a fire and surround some yeas ago. Graham and Andy were great – returning calls and arriving when they said they would, two things that seemed beyond the capability of others. I am very pleased with a new remote controlled fire that will meet my particular needs.

From the first visit to my home by Graham to the installation by Andy and Ben, and the communication throughout, we have been delighted with the excellent service provided by Centreline fires. We chose to have a gas supply to our lounge and a Chesneys gas stove. The routing of the gas pipes was done with care and is very neat. The immediacy of a gas fire to replace our old log burner has made a big difference to our comfort. I never thought that a gas supply could be as easily provided. We are so glad that we chose Centreline and would recommend to anyone thinking of doing the same.

Great service from Graham and the team, very helpful and friendly, made sure we where picked just what we needed, made up with the end result plus the fitters Andy and his mate where great,all fitted in a couple of hours ,very clean and no mess,highly recommend central fires,dont go anywhere else, five stars all round, ten stars if allowed.

We recently had a new fire fitted by Centreline Fires. Their products are great and they give really good service. Here when they said they would be and they completed a really clean, professional job. We would highly recommend them.

Very pleased with our gas coal fire which is just what we wanted to make the most of an original 1930’s fireplace. Many thanks to Graham for advice on what would fit an old fireplace and to the installation team on a nice clean job.

Centreline came and fitted our hole in the wall gas fire. They removed the old log burner type gas fire, installed the new and commissioned. They arrived and completed the job at the agreed dates and time. The installers were very friendly, professional and considerate.
They maintained social distancing and wore masks in this Covid pandemic.
Very pleased with their work, met all their promises as regards price and dates for install.
I highly recommend Centreline Fires.

the service and assistance i received was excellent no hestation in recommending this company i was dealt with effeciently and in a friendly manner thans andrew millar

In a time when it seems increasingly difficult to get suppliers to quote for work and then even harder to do the work, Centreline are a beacon of excellent service. Every step of the way they responded rapidly, from initial call to installation of the log-burner was 4 days. By the time I finally received a reply from a competitor who I had contacted a few days before them, Centreline had already completed the job. You sometimes worry that when a service is notably cheaper than other competitors that you’ll get cowboys, but there’s no need to worry here. You get a quality product, efficient and not just courteous, but charming, service from the whole team.
I live in Chester, don’t let the Wirral keep this marvellous secret to themselves! I’m kicking myself for not having used them earlier.

Excellent professional service throughout from Graham. Despite the closure of the showroom, due to lockdown, he was extremely helpful and made every effort for me to be able to chose the right fire. Andy and his fitting team did a fantastic job. I would highly recommend!

Brilliant service from first recommendations of fires and surrounds to fitting, Graham/Kevin kept me informed throughout the progress of when the fire and surround will be delivered and fitted.
The fitters ,Andy and Dava arrived and were true professionals, from sheeting everything to neat workmanship and highly professional in fitting the fire, explaining to me how to use the log burner/solid fuel fire to its full efficiency.
Well done, thoroughly recommend Centreline to all my friends and any one looking to have one fitted

Centerline say what they are going to do and do it to the letter. Cheapest quote I had yet there was no compromise on product or service.

Graeme completed the initial qoute and kept me updated all the way untill completion.

Fitters turned up on time and it was clear they took pride in what they were doing. They cleaned up afterwards and explained how to use my multifuel stove.

Centerline are second to none and I would recommend them unconditionally.

Good range of products and great service.

Great service start to finish, highly recommend. Thanks, Kev and everyone else.

After the second time of the team installing our fire, I couldn’t go anywhere else.
Clean tidy and fitting team were excellent. 5 stars from us.

Went in to look for a fire but came out with a new bathroom. Kevin was great with the cad design so we could see what it looked like before we ordered. Can’t recommend them enough and our Italian bathroom is fabulous.

I can’t recommend Kev and his team enough. There knowledge, friendliness and service was excellent. Everything was dealt with professionally and attentively from start to finish. My fire looks amazing.

Brilliant service from start to finish. Friendly, polite, professional. Will be recommending to everyone. Thanks again.

We’re made up with our log burner style gas fire. Highly recommend.

Friendly and helpful staff, lovely displays.

When we recently came to replace an old gas fire we were surprised to find it was an odd size and we were initially unable to find a replacement. Other suppliers had failed to respond with anything which would fit but Centreline stepped up and provided us with a bespoke unit for little extra expense. Graham from Centreline was extremely helpful in helping us to meet our requirements.

An enjoyable and simple experience dealing with Kevin and the team at Centreline.
Fantastic showroom and knowledge to go with it explaining each and every product available.
Service from choosing the right fire to installing to handover was so smooth, I’d highly recommend to friends, family and business clients.

Absolutely fantastic service from visiting the showroom, home visit measuring up and the completion of my log/coal burner being fitted. The guys were brilliant and nothing was too much trouble (very organised, clean and tidy) they very kindly even dropped the fire and surround I had taken out off at my daughters in their van. I live in a basement apartment (big old house) and a cherry picker was needed to access the chimney stack for the flue, again no issue. Thank you so much my fire it looks amazing and I can’t wait for cosy warm nights in front of it.

How lovely to find somewhere that supplies just what you need, no-hassle, ordered and fitted in a week, Andy fitted so professionally and no mess. Definitely recommend Centreline.

Just had an Asenssio Electric Fire Fitted, a fast and efficient service and excellent customer care.

Recently bought a fire and bathroom from Centreline and so glad I did. They encountered a few problems with fitting my gas fire due to an issue with my chimney but Kev and Graham couldn’t have been more helpful in replacing it with an electric one.

It looks incredible and if you need a fire or bathroom fitted, I wouldn’t go anywhere else.
Even the showroom is great and you are left to browse at your leisure with Kev and the team always on hand to help.

Just had a fire fitted brilliant service Graham and Andy who fitted the fire were great nothing to much trouble great job and looks fantastic well pleased Tracy and Steve.

FANTASTIC SERVICE. Purchased two fires from these guys and the service was amazing – so professional and nothing too much trouble. I would definitely recommend them!

Really friendly and professional service. Went above and beyond expectation. Would definitely recommend.

Absolutely love my log burner. The old fireplace was ripped out, chimney cleaned etc and then new log burner fitted all in just over half a day. Highly recommend.

Highly recommended, Fantastic customer service. They insist on going the extra mile to make sure you get what you are looking for, and complete the job to the highest of standards without any stress nor bother!

It’s easy to take it for granted when you get first-class service from a local business, but Kev went the extra mile over and above what you might expect from any company. Extremely pleased with the supply, fitting and overall great service offered by Centreline Fires and Bathrooms. You won’t be disappointed using Centreline, why not start with a visit to their well-laid-out showroom in Wallasey?

Superb customer service from Graham and the fitters Dave and Lewis, knowledgeable team and efficient. 10/10 Highly recommend them. Lovely to deal with, nothing was too much trouble.

Excellent service, good quality bathroom excellent value, nothing too much trouble for these guys from start to finish. Highly recommend this place. Can’t wait to go back to choose my new fire.

My fire stopped working they sent an engineer out to me, sorted in 5 minutes, he was brilliant nice and warm now

Thank you so much for the beautiful fire fitted last week. Walked in unsure of what I needed but I was immediately advised in the right direction by Graham. The lads who fitted the fire were great and I would recommend this company no problem at all.

Really pleased with the excellent service that I received from Centreline from Graham in sales down to the installation with Andy and crew. Nothing was too much trouble, clean workers excellent finish and absolutely love my new fires.

Would highly recommend them

A big thank you to the team at Centerline. The showroom has an excellent selection of fires and Kevin was very knowledgeable about the type of fire we should get. Our order was processed quickly and the team who fitted the fire did it quickly and efficiently. They were good at explaining how to operate the fire, nothing was too much trouble. The fire was fitted during ‘lockdown’ and we had no concerns regarding the safety procedures while in our home.

Just had my new fire delivered and fitted from start to finish a first-class service. So helpful the fire I wanted had to be adjusted to fit which they did at no extra cost absolutely thrilled would recommend you visit these guys before making any decisions.

Absolutely delighted with our new fire and the service we received from Centreline Fires & Bathrooms. They were so helpful (even with Covid restrictions) fitted our fire very soon after ordering. I would totally recommend. The fitter was brilliant – covered the whole room with sheets and cleaned up all the mess after fitting our fire. Accensio fire was the one we purchased and we couldn’t be happier with its warmth and look!

Did not realise that this showroom was so local to me until researching where to buy new fire. On entering there were covid measures in place. Chose fire we wanted. Good showroom good selection of fires. Graham served us had all information we needed, and fire can be fitted within 3 days. Got my new fire any issues I know will be dealt with.

Fantastic service and fitting.Would highly recommend, so happy with our fire.A great local business.

Graham came out to help us sort a fire out very friendly service nothing was too much trouble within a few days our new fire is in. Nice young man fitted it very clean worker. Would recommend 100% service.

Absolutely love our new fireplace – fitted in August. Great service provided by Kev and Graham and Paul did a fantastic job building the feature wall. Highly recommended. Thanks again.

Fantastic service and fitting from showroom to end result. We love our fire and are so glad we were given the time to look at different options etc without feeling rushed. Would use again without hesitation and have already recommended to others. Professional and reliable with good prices.

Excellent service from start to finish, the price was value for money. The fitters were very helpful when they found complications during fitting they offered the solutions and provided a first-class service. I would definitely recommend.

So pleased we got in touch with Centreline recently as we needed a new gas fire. From the moment we went to the showroom and met Graham and Phil the service has been excellent. The fire packing up so suddenly on us was a shock and Graham went out of his way to help. He came to the house within the hour of us leaving the showroom to see what could be done and took measurements etc. The fire was ordered and fitted within two weeks and Eddie Meadows who fitted it is a great gas fitter and friendly, tidy and helpful.

We asked Eddie to service our second gas fire in our main living room, which he came to do on 17th Dec. Unfortunately it was deemed dangerous and not fit to re-connect. Could have blown us up apparently. Our fault as it had not been serviced since we bought it years ago. So again, the service from Eddie and Graham was outstanding. Eddie contacted Graham to see if he had a fire that would be suitable for us in stock and thank goodness Centreline had one in.

The same day we went back to showroom bought and picked up the fire and Eddie managed to fit us in to connect it the next day. I was quite upset when we realised we would have to get a second new fire and did not think it would be connected in time for Christmas. As it was our main room fire we are so pleased they sorted it for us.

Anyone thinking of new fires or bathrooms should get in touch with Centreline, they will look after you.

Thanks so much all of you.

Great customer service. Really tidy, quick and efficient and nothing was too much trouble. First-class would definitely recommend.

I found the service from Centreline to be of top quality and performance. The price for me was right and the results of the workmanship very good. So I decided since “every pound is a hostage” note this Graham, that I would get another installation which was equally as good. So thank you for your service and good humour and your pleasant workforce.

I would highly recommend centreline fires, the whole team involved have been very helpful all the way through the process. They stored my fire while I was going through a house sale, the date of fitting changed several times however they dealt with the date changes very professionally, which I was very grateful for. The fitters covered the whole area while working and clean up after themselves. They have done an excellent job. I’m delighted with my new fire. Thank you

Centrelines customer services from concept to completion was smooth, Graham and his staff could not have been more helpful. I have had multifuel fitted to the lounge, the operative was clean and tidy and took all the rubbish away. A very friendly service. Definitely exceeded my expectations. Highly recommended

Absolutely over the moon with our fireplaces! The log burners are stunning. The entire process from start to finish was second to none. I would highly recommend this company. The care we received from enquiry to completion was fantastic. Thank you for making our house a home!

Bought from and had an electric fire fitted by Centreline Fires and Bathrooms. They were excellent. Unfortunately, the fire was delayed by the supplier but I was regularly kept up to date by Graham, who provided excellent customer service. Would have no hesitation in recommending them.

In the midst of the pandemic, the team provided an excellent service, really timely & so helpful. The fireplace was fitted with great workmanship and met the brief. Very happy to recommend to others.

Had a multi-fuel stove supplied and fitted by these guys last week. The sales and fitting advice was great and on the day of fitting the guys worked really hard to install in the day. Not an easy job as fitting around a custom-built fireplace so not standard. The level of work is of a high standard and they kept the mess to a minimum taking away all of the rubble and waste with them. If you’re looking for a stove then I would recommend them.