Bought a wood stove last year. Made up with it at first. Noticed a crack at the back of the fire when cleaning it out for the spring this year. Minimum usage since installation. I did email in March and Graham said it could be due to wet logs, but I only ever buy store bought dried logs so I know it’s not that. He said he would send a replacement part out which I thought was great, which never arrived. I emailed recently to chase it up, no reply. Don’t say one thing and do another. Poor. - UPDATE - a month later, still no reply, still a crack in my brand new fire. Stay clear, cheap ovens with no fixes when they inevitably go wrong.