ACR NEO 3F Wood Burning Stove

Amazing results from Adam and Jamie, both lovely guys and really professional! they transformed our living room with a log burner. No hidden costs, no issues, and excellent quality of work and attention to detail leaving us so happy with the final results! Would recommend!

Bought a wood stove last year. Made up with it at first. Noticed a crack at the back of the fire when cleaning it out for the spring this year. Minimum usage since installation. I did email in March and Graham said it could be due to wet logs, but I only ever buy store bought dried logs so I know it’s not that. He said he would send a replacement part out which I thought was great, which never arrived. I emailed recently to chase it up, no reply. Don’t say one thing and do another. Poor. - UPDATE - a month later, still no reply, still a crack in my brand new fire. Stay clear, cheap ovens with no fixes when they inevitably go wrong.

Excellent customer service and help - can’t fault them from start to finish. Really really impressed.

Had a multistove installed today. It took a week from picking the items to having them installed. Cannot fault this company. I was booked in, on the day they turned up early to start the job and worked until the job was complete and the customer was happy, which we are. The price was very good too. Keep up the good work, guys.

Thank you so much to Mike and Jay who fitted our wood burner and new surround on Thursday. Everywhere was also kept super clean which is a bonus too. Thank you to everyone at the shop, made everything a breeze for us. We’ll be back soon for our other livingroom!

I have just had a log burner fitted buy Centerline it looks lovely, I am really pleased with it, the work is excellent and the staff were friendly and never stopped all day, I would highly recommend them.

I just had a new fire fitted by Centreline Fires. Top class fitters who were polite and helpful. They did a fantastic job, the finish is excellent and it looks stunning! Thank you. 😄

Members of staff where very polite and helpful. However, an item was missed off the quote by the showroom, which we didn't notice until the job was halfway completed, the item was offered after we highlighted the issue, however we budgeted for the original quote unfortunately, so we agreed to continue following their original quote, the team however was very quick with support and correcting the confusion. Installers arrived on time. They gave clear instructions on how to use the fire. They were thoughtful and courteous about the fact my partner was working upstairs and needed minimal noise. We noticed after they left that the beam wasn't flushed to the wall as it was slightly separating due to the weight, once this was highlighted the company offered to correct the issue and they gave us the impression that they wanted to make sure we were fully satisfied with the job. 3 stars for the multiple issues but we have had good conversations with the team, if the gap is solved and servicing in the future is good, it will change to a 4 star.

We recently had a log burner installed we are so happy with it and would highly recommend this company. Keith and Mikey went above and beyond excellent workers. Thank you.

PROMPT FRIENDLY !!! GREAT GUYS CLEAN AND SURPERB JOB! SO GOOD I BOUGHT TWO!! PICTURES TO FOLLOW 5 STAR !!!

So pleased that I went with centreline. Visited the showroom, spoke with Chris who went through all the options of having a multi burner, was really well informed. The team were easy to deal with on the phone when making the order and booking the job. Answered all the follow up questions I had. The guys who came to fit the fire, did an outstanding job, professional, hard working, tidied up, explained fire care and function afterwards. Thank you both so much. They patched and plastered the chimney breast on completion. It’s basically ready to decorate. I am so pleased everything met my expectations. The pictures may not do the fire place justice but it looks stunning and sets off the room, am stoked. Cannot recommend this company enough. Thank you Centreline team.

Fantastic experience from start to finish! Communicated via WhatsApp with showroom team. So easy and catered to our every need and query. Such a quick turn around from first message to completion. Mike and Adam installed the log burner and they were great. Really friendly and cracking workmanship. The debrief after installation was really thorough and detailed. Couldn’t find fault with any of the process. Great price, great quality and great team. Highly recommend

Hi Graham I am not one to write reviews but wanted to let you know how delighted we are with our new fireplace and log burner. After a dreadful job by a company in Chester who badly designed a media wall with an electric fire which was awful, they were not interested in rectifying the job, we needed to start again. I was nervous about this as we had such a bad experience but I have to say, I needn’t have worried. From Walking into the showroom and speaking to Kev, we were reassured, the quality of the fires and surround was evident. The communication and workmanship fantastic. For anyone thinking about a fire; surround or media wall, I highly recommend you go to Centerline

I had read many of the reviews and wondered how good could a company be.. I was therefore a bit sceptical but because I had a personal recommendation decided to go with Centreline. From start to finish the whole team were well organised, considerate and highly professional. Full marks to Graham for organisation, Eddie the roofer for chimney stack repair and Mike and James for the stove installation. Thanks to all involved, I couldn't be more happier with my decision to go with centreline.

Great service from a knowledgeable team. Installation was over two days and everything was left spotless. I would recommend Centreline for your media wall or log burner.