5* and more! From the time I first visited the showroom to the finished supply and fit, Centreline Fires were first class for customer advice, care and the final fitting. Kevin was very informative and patient whilst we decided which fire we would have (their showroom has such a fantastic selection). There was a small snag on the first fit when we realised that the existing liner needed replacing. Kevin and his team couldn’t do enough to assist, a liner was ordered and a second fit date arranged. Keith and James had the unenviable task of completing that fit today, it was not easy at all for them because of a concrete weight bearing joist blocking where the decorative pipe needed to go. They truly had the patience of a saint, and whilst trying to solve the problem, were constantly reassuring me that all would be good by the time they had finished. They did an amazing job and were a pleasure to have in our home. They took so much care over our carpets and furnishings and took all the boxes, old liner and bits of pipe with them when they left. They even put protective plates over our driveway for the cherry picker to sit on. They are a credit to the company. All the fitting checks and paperwork were handed to us, and they also register the work for you too. We wouldn’t hesitate to highly recommend Centreline Fires, and when our other fire gives up the ghost, we will definitely be returning. Thanks guys, we’re over the moon with our fire - we can chuck out our thermal underwear now!
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