Flavel – Caress Plus Gas Fire

Hi Graham I am not one to write reviews but wanted to let you know how delighted we are with our new fireplace and log burner. After a dreadful job by a company in Chester who badly designed a media wall with an electric fire which was awful, they were not interested in rectifying the job, we needed to start again. I was nervous about this as we had such a bad experience but I have to say, I needn’t have worried. From Walking into the showroom and speaking to Kev, we were reassured, the quality of the fires and surround was evident. The communication and workmanship fantastic. For anyone thinking about a fire; surround or media wall, I highly recommend you go to Centerline

I had read many of the reviews and wondered how good could a company be.. I was therefore a bit sceptical but because I had a personal recommendation decided to go with Centreline. From start to finish the whole team were well organised, considerate and highly professional. Full marks to Graham for organisation, Eddie the roofer for chimney stack repair and Mike and James for the stove installation. Thanks to all involved, I couldn't be more happier with my decision to go with centreline.

I just had a new fire fitted by Centreline Fires. Top class fitters who were polite and helpful. They did a fantastic job, the finish is excellent and it looks stunning! Thank you. 😄

We recently had a log burner installed we are so happy with it and would highly recommend this company. Keith and Mikey went above and beyond excellent workers. Thank you.

Amazing results from Adam and Jamie, both lovely guys and really professional! they transformed our living room with a log burner. No hidden costs, no issues, and excellent quality of work and attention to detail leaving us so happy with the final results! Would recommend!

PROMPT FRIENDLY !!! GREAT GUYS CLEAN AND SURPERB JOB! SO GOOD I BOUGHT TWO!! PICTURES TO FOLLOW 5 STAR !!!

Amazing finish, great guys… but had a plastering problem, built the wall but I’ll say shortage of plasterers??? Cost me over a week of waiting and work and eventually got it sorted!! No compensation, No apology? For ref the job install date was 24/03/25 and build design No.9

Fantastic experience from start to finish! Communicated via WhatsApp with showroom team. So easy and catered to our every need and query. Such a quick turn around from first message to completion. Mike and Adam installed the log burner and they were great. Really friendly and cracking workmanship. The debrief after installation was really thorough and detailed. Couldn’t find fault with any of the process. Great price, great quality and great team. Highly recommend

I have just had a log burner fitted buy Centerline it looks lovely, I am really pleased with it, the work is excellent and the staff were friendly and never stopped all day, I would highly recommend them.

Wooden beam not properly installed, slight gap between it and the wall. Forgot part of our original order (tiles) even though it was written on the order we sent them and told us it hadn't been included in the original quote so it was going to cost us a lot more than originally quoted. Installed a TV hole but when we put the TV mount and TV up cracks started appearing so we had to take the plaster off and reinforce the wall ourselves to hold the TV.

Just like to say a massive thank you to the staff in Centreline fires from the moment we walked through the show room doors to the fitting of our new stove all staff were friendly informative and attentive the guys who fitted it today we're amazing they left our home spotless and carried out the fit even in the teaming rain, can't recommend them enough just need to move the dog now!!!

Great service from a knowledgeable team. Installation was over two days and everything was left spotless. I would recommend Centreline for your media wall or log burner.

Thank you so much to Mike and Jay who fitted our wood burner and new surround on Thursday. Everywhere was also kept super clean which is a bonus too. Thank you to everyone at the shop, made everything a breeze for us. We’ll be back soon for our other livingroom!

Absolutely first class company, talked through everything and the lads worked really hard and done a fantastic job 👏 highly recommend them.

Had a multistove installed today. It took a week from picking the items to having them installed. Cannot fault this company. I was booked in, on the day they turned up early to start the job and worked until the job was complete and the customer was happy, which we are. The price was very good too. Keep up the good work, guys.